At our platform, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be requested and processed.
By using our services or making a purchase, you agree to the terms below.
Eligibility for Refund
Refunds may be requested if:
The service was not delivered as promised
A technical issue prevented service usage
Duplicate or accidental payment was made
The booking/order is cancelled within the allowed refund window
Refunds are not eligible if:
The user changes their mind after delivery
The service was used or partially consumed
The refund request is made after the defined time limit
Incorrect details were submitted by the customer
Refund Time Window
Refund requests must be submitted within 7 to 14 business days depending on the service type
For bookings, cancellation must be made 48 to 72 hours before the scheduled date to qualify for a refund
How to Request a Refund
Users can request a refund by contacting support and providing:
Order/booking ID
Payment proof or transaction screenshot
Reason for refund request
Refund Processing Time
Approved refunds are processed within 10 to 20 business days
Refunds will be issued using the original payment method
Partial Refunds
Some services may qualify only for partial refunds when:
The service was partially delivered
A booking is cancelled after the free cancellation period but before final deadline
Non-Refundable Fees
The following charges are always non-refundable:
Service charges
Payment gateway/processing fees
Platform handling fees
Last-minute cancellation fees
Refund Approval Rights
We reserve the right to:
Approve or reject refund requests based on case review
Request additional verification before processing
Important Notes
Providing false refund claims or forged payment proofs may result in permanent account suspension
Refund decisions are final after review completion
This policy is for demo purposes only and has no legal authority