Ease for Umrah Pilgrims: Rawdah Permits Available at NUSK Office Near Gate 365

n a major relief for Umrah pilgrims visiting the holy city of Madinah, Saudi authorities have announced that those unable to obtain a Rawdah Al-Mubarak (Riyaz-ul-Jannah) permit through the NUSK App can now receive assistance directly from the NUSK Office located near Gate No. 365 of Masjid an-Nabawi. This initiative aims to simplify the process for pilgrims facing technical difficulties or app-related issues, ensuring that everyone has a fair opportunity to visit and pray in one of the most sacred areas of Islam.

Making the Umrah Journey Easier for Pilgrims

The Ministry of Hajj and Umrah continues to enhance the experience of pilgrims by integrating both digital solutions and in-person support. The NUSK App serves as the official platform for booking appointments for Umrah rituals, Rawdah visits, and other religious activities across Saudi Arabia. However, due to heavy online traffic and system limitations during peak pilgrimage seasons, some pilgrims encounter problems while booking Rawdah permits.

To address these challenges, the Saudi government has provided an on-ground solution — the NUSK Office near Gate 365 — where pilgrims can get help directly from trained staff members.

How to Get Assistance at the NUSK Office

Pilgrims experiencing difficulties with the NUSK App can follow a simple and straightforward process to obtain help.

Steps to Follow:

• Visit the NUSK Office, located close to Gate No. 365 of Masjid an-Nabawi, Madinah.
• Bring your passport and Umrah visa for verification.
• Explain the issue you faced with the NUSK App or the reason you couldn’t book a Rawdah permit.
• The NUSK Office staff will assist you in scheduling or issuing the Rawdah visit permit manually.

This process ensures that pilgrims who could not book through the app are still given access to visit Riyaz-ul-Jannah, the revered area known as the “Garden of Paradise.”

NUSK App: Digital Ease for Modern Pilgrimage

The NUSK App (formerly known as Eatmarna) was launched by the Saudi Ministry of Hajj and Umrah as part of the Kingdom’s digital transformation under Vision 2030. The app streamlines various services for Umrah pilgrims, including:

• Booking Umrah slots and Rawdah Al-Mubarak visits.
• Applying for Umrah visas online.
• Managing transportation, hotels, and guides.
• Providing real-time updates about crowd management and visiting times.

Despite its efficiency, technical challenges and high demand sometimes make it difficult for users to secure a Rawdah permit online. Hence, the in-person NUSK Office provides an alternative solution for pilgrims in Madinah.

A Blessing for Pilgrims Facing Technical Barriers

This initiative has been widely praised by Umrah pilgrims who have experienced difficulties in using the app or accessing online services. The Saudi authorities have recognized that not all visitors are tech-savvy, and many elderly pilgrims struggle with smartphones or internet-based systems.

“I tried several times to get the Rawdah permit on the NUSK App, but the slots were always full,” said Abdul Rahman, a pilgrim from Indonesia. “Visiting the NUSK Office near Gate 365 solved everything — the staff helped me get my permit within minutes.”

Another pilgrim, Fatima Ahmed from Pakistan, added, “This initiative shows great care for Umrah pilgrims. The staff was kind and supportive, making the process stress-free.”

Understanding the Spiritual Importance of Rawdah Al-Mubarak

The Rawdah Al-Mubarak (Riyaz-ul-Jannah) is located between the Prophet Muhammad’s (PBUH) tomb and his pulpit inside Masjid an-Nabawi. The Prophet (PBUH) described this area as “a garden from the gardens of Paradise.”

Praying within the Rawdah is one of the most cherished experiences for Muslims performing Umrah or visiting Madinah. However, because of the limited space and high demand, entry is controlled through a digital permit system to ensure safety and crowd management.

This makes the NUSK Office initiative especially important, as it allows pilgrims who couldn’t secure digital access to still fulfill this spiritual act of devotion.

Saudi Arabia’s Ongoing Efforts to Improve Umrah Services

The Saudi Ministry of Hajj and Umrah is continuously working to enhance services for millions of visitors. Initiatives such as smart apps, multilingual assistance, and real-time crowd monitoring reflect the Kingdom’s commitment to providing a safe, comfortable, and efficient Umrah experience.

By combining digital convenience with personal support, Saudi authorities aim to ensure inclusivity for all — whether pilgrims are tech-savvy or not. This dual system aligns with Vision 2030’s goal of welcoming more than 30 million Umrah pilgrims annually while maintaining high service standards.

“We aim to make every part of the Umrah journey smooth and accessible. The Rawdah visit is a highlight of the pilgrimage, and we want every pilgrim to experience it,” said an official from the Ministry of Hajj and Umrah.

Key Details for Umrah Pilgrims

Promoting a Seamless Umrah Experience

Saudi Arabia’s consistent focus on pilgrim welfare is reflected in every improvement — from enhanced airport services and transportation facilities to multilingual guidance at holy sites. The new NUSK Office assistance for Rawdah permits is another step toward making Umrah travel smoother, more inclusive, and spiritually fulfilling.

• For pilgrims planning to perform Umrah soon, it’s recommended to:
• Download the NUSK App before traveling.
• Register early to secure Rawdah and Umrah permits.
• Visit the NUSK Office near Gate 365 if facing any booking difficulties.

The establishment of the NUSK Office near Gate 365 marks an important step in easing the journey for Umrah pilgrims. By offering personal assistance to those unable to access online booking, Saudi authorities reaffirm their commitment to facilitating worship for all.

Whether through the NUSK App or in-person support, every effort is being made to ensure that visiting Rawdah Al-Mubarak remains a peaceful and attainable experience for every pilgrim who comes to Madinah with devotion in their heart.